Gemtech Return and Refund Policies

Return and Refund Policies

RETAIL CLIENTS

  1. CANCELLATION OF BACKORDERS - ACCESSORIES backorders may be cancelled at any time prior to shipment without penalty.
  2. RETURN OF ACCESSORIES AND AMMUNITION
    • ACCESSORIES: Gemtech will exchange or refund your purchase within 30 days from date of delivery with a 25% restocking fee. Refunds will be made to the original form of payment. The original S&H charge is not refundable. Returns/exchanges must be unused and in their original packaging, in resalable condition. Please contact Gemtech for a Return Merchandise Authorization (RMA) prior to sending any returns. There are no refunds 30 days after delivery.
    • INCORRECT ITEM: If you receive a product that is incorrect, Gemtech will exchange or refund your purchase, including shipping & handling (to the original form of payment) at no charge within 30 days from date of purchase. Returns must be unused and in their original packaging, in resalable condition.
    • AMMUNITION: For safety reasons, ammunition may not be returned. All ammunition sales are final.
  3. RETURN OF SUPPRESSORS
    • Gemtech does not sell suppressors directly to the public. They must be purchased through a licensed dealer with a valid Federal Firearms License and Special Tax Stamp. Please contact your dealer regarding their return policies. Once a suppressor has been transferred to an individual on an approved ATF Form 4, the dealer (or Gemtech) would be required to pay a $200 transfer tax to transfer it back from you. If your suppressor is damaged please contact Gemtech directly for repair information.
    • Return of Suppressors to Gemtech: Suppressors may be returned to Gemtech for inspection and/or repair service as necessary. Contact the Gemtech customer service department to obtain a Return Merchandise Authorization in order to return your suppressor. Returned suppressors will be evaluated upon receipt to determine whether no-charge or fee service is appropriate. Gemtech is not responsible or liable for any damage that results from the failure to observe all applicable product warnings and instructions. For fee service, a quote will be provided to you, and services will commence upon receipt of payment. It is the responsibility of the customer to cover shipping costs and insurance to return the suppressor to Gemtech for inspection or repair. Gemtech will pay any reasonable shipping and insurance costs to return the unit to you..
    • For any repair returns, to ensure proper legal procedures are completed, please download, fill out, and provide a copy of this document with any packages sent to us: General_Service_Form.pdf (right click and "Save As..." to your hard drive then fill out the form).

DEALERS AND DIRECT GOVERNMENT CLIENTS

  1. CANCELLATION OF BACKORDERS
    • SUPPRESSOR backorders may be cancelled at any time without penalty if prior to our filing of BATFE transfer paperwork.
    • ACCESSORIES backorders may be cancelled at any time prior to shipment without penalty.
  2. CANCELLATION OF TRANSFERS OR RETURN OF SUPPRESSORS
    • Once an order has been placed and BATFE paperwork has been filed there is a sliding scale for returns/order cancellation based on our investment of time and effort in filing paperwork, various production and shipping costs incurred by Gemtech, and allocation of inventory to a specific customer, preventing us from selling it to someone else during the time period that BATFE is processing paperwork. In some cases, a VOID request or return transfer paperwork must also be filed so the silencer is not recorded as in your inventory by the BATFE, adding to our labor costs. Restock fees are as follow:
      • Cancellation after BATFE paperwork is filed, but product has not yet shipped: 10% restock/cancellation fee.
      • Cancellation once BATFE forms are approved, but product has not yet shipped: 25% restock/cancellation fee.
      • Cancellation after shipment/receipt of product: 40% restocking fee.
      • Return of product after use or modification: NO REFUNDS.
    • RETURN OF SUPPRSSORS
      • Suppressors may be returned to Gemtech for inspection and/or repair service as necessary. Contact the Gemtech customer service department to obtain a Return Merchandise Authorization in order to return your suppressor. Returned suppressors will be evaluated upon receipt to determine whether no-charge or fee service is appropriate. Gemtech is not responsible or liable for any damage that results from the failure to observe all applicable product warnings and instructions. For fee service, a quote will be provided to you, and services will commence upon receipt of payment. It is the responsibility of the customer to cover shipping costs and insurance to return the suppressor to Gemtech. Gemtech will pay any reasonable shipping and insurance costs to return the suppressor to you.
      • For any repair returns, to ensure proper legal procedures are completed, please download, fill out, and provide a copy of this document with any packages sent to us: General_Service_Form.pdf (right click and "Save As..." to your hard drive then fill out the form).
  3. RETURN OF ACCESSORIES AND AMMUNITION
    • ACCESSORIES: Gemtech will exchange or refund your purchase within 30 days from date of delivery with a 25% restocking fee. (Refund will be made to the original form of payment) The original S&H charge is not refundable. Returns/exchanges must be unused and in their original packaging, in resalable condition. Please contact Gemtech for a Return Merchandise Authorization (RMA) prior to sending any returns. There are no refunds 30 days after delivery.
    • AMMUNITION: For safety reasons, ammunition may not be returned. All ammunition sales are final.